Remotes

[AdamNY]

Hello,

My Roku 3900x remote no longer works or even pairs with my Roku device.  I’ve tried everything, but I cannot even get the Roku device to even recognize it.

Would anyone have any suggestions?  Thank you.

[RokuKariza-D]

Hello @AdamNY

Thanks for posting here in the Community.

If you haven't tried yet, we would recommend starting with the troubleshooting steps suggested in this Support link: How to fix your Roku® voice or simple remote that is not working. If still no dice, reply here with the serial number of your Roku device. It can be found by navigating to Settings > System > About. 

Keep us updated!

All the best,
Kariza

[AdamNY]

Yep, tried that already.  Nothing works.

[RokuKariza-D]

@AdamNY

Thanks for the reply.

As previously mentioned in my post above, please reply here with the serial number of your Roku device. It can be found by navigating to Settings > System > About. I'll be able to further assist you from there.

All the best,
Kariza

[AdamNY]

Apologies, it didn't post. yg000d722318.

[RokuKariza-D]

@AdamNY 

No worries!

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[AdamNY]

Thank you so much!