Thanks for the follow up.
As stated previously, we no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.
I have passed along the information that you have provided to our Support team who will follow up and assist you further.
Thanks for your help! I got a used remote from one of the eBay links you provided and everything works again.
i can get this model to work but amazon prime says
it does not support this any more.
I guess I am forced to buy a new one.
Would be nice to be able to turn it in for a new one.
I really feel we should be able to use this and not have this issue.