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Kkom3
Reel Rookie

Right arrow not working on Streaming Stick 4K remote.

The right arrow button on my streaming stick 4K does not work. All other buttons work fine. I have tried all of the suggested steps to repair, and none work. The remote is defective.

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3 REPLIES 3
RokuJohnB
Community Moderator
Community Moderator

Re: Right arrow not working on Streaming Stick 4K remote.

Hi @Kkom3,

Warm greetings from the Roku Community!

We understand you're having a problem with your Roku remote since the right arrow button is not working. We're happy to assist you further. Please try the steps below:

  1. Press the Home button on your Roku remote.
  2. Scroll and select Settings.
  3. Select Remotes & Devices.
  4. Select Remote.
  5. Choose your voice remote from the list and select Set up remote for TV control.
  6. Follow the on-screen prompts to complete the process.

Please let us know how it goes, and we will be glad to assist you further.

Kind regards,

John

John
Roku Community Moderator
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Kkom3
Reel Rookie

Re: Right arrow not working on Streaming Stick 4K remote.

That solution does not fix the right arrow. I was already able to control the TV with the remote. It is still very hard to get the right arrow to work. I need to repeatedly press the right arrow many times and very hard for it to work. This is annoying. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Right arrow not working on Streaming Stick 4K remote.

Hi @Kkom3,

Thank you for keeping us posted!

For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click Compose New Message.
  4. Enter the recipient's name in the Send to area.
  5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
  6. Enter the subject for the message in the Message Subject area.
  7. Type the reply in the Message Body editor.
  8. Click Send Message.
  9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!

Thanks,

John

John
Roku Community Moderator
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