Remotes

[RokuCarly]

Thanks for responding, @Ozymandias2000.

I have also validated that your Roku Streaming Stick 4K+ is no longer under warranty. When did you start experiencing the right arrow button on your remote not working? Have you observed this happening even the first time you used it?

Nevertheless, you may visit our website for our available offers here: Roku Accessories

I hope you find this information helpful.

Best regards,
Carly

[RokuCarly]

We're grateful to have you here in the Roku Community, @jrsjrs1!

Thank you for reporting this to us. We understand that you're having issues with the right arrow button on your Roku remote and we're here to help you find the best resolution possible. 

Please provide the following details so we can better assess your concern and provide you with an accurate resolution. 

• When did you start experiencing the right arrow button on your remote not working? Have you observed this happening even the first time you used it?
• Do you have to press it really hard to work or is it not working at all?
• Is the the remote that came with your Roku devices? If not, what specific remote is this? 
• Serial number of the Roku devices this remote is currently paired to. 

In the meantime, you may try to troubleshoot your remote. Follow the steps provided below:

Reboot your Roku remote: 

If your voice remote uses standard AA or AAA alkaline batteries, use the following steps to reboot your remote by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds.

We'll be looking forward to your response.

Best regards,
Carly

[Ozymandias2000]

Hi Carly, 

The button started to give problems about a year ago, Needing more and more pressure for the right arrow button to work, then about 3 or 4 weeks ago or stopped working altogether. 

Adam

[RokuCarly]

Thanks for the response, @Ozymandias2000.

I've validated that your Roku Streaming Stick+ with serial number YH006L037110 is no longer under warranty. Kindly consider checking Roku's limited warranty. 

The following remotes work well with your Roku Streaming Stick+:

• Roku Voice Remote
• Roku Voice Remote Pro
• Roku Voice Remote Pro (2nd edition)

I hope you find this information helpful.

Best regards,
Carly

[YotoDales]

Hi,

I purchased (in the UK) a new RC-GZ1/RCA1EU Roku Voice Remote with TV controls to replace my standard one. Only a couple of months after purchase, the right arrow button has stopped working. It takes 4 or 5 hard presses with two hands to get it to function. I have tried all the other suggested fixes such as resetting and repairing etc. and it will not work properly

I notice online that this is a common problem. It seems it is a design or manufacturing defect.

How do I complain and get a free replacement? Thanks.

[rager869]

my remote on my 4kPlus the right arrow button does not want to work properly. and the remote eats batteries like crazy. and they wont replace said remote. they just tell me to repair or buy a new remote which I did but only a few functions work with the new remote I purchased. my Roku is attached to a Samsung tv. older model not a smart tv. Roku does not stand behind their products. The only reason I bought a Roku is because of my cable company required it for a certain service. guess i"ll go back to my firesticks. Have no problem with them.

[rager869]

forget about getting a replacement from Roku they don't stand behind their products. they just tell you to purchase another remote. which I did but all the features don't work you still have to have the original remote to turn off the TV.