Sorry but you did buy the wrong remote. The simple Roku remote is IR only remote, but Roku Sticks only respond to wifi remote, which all have pairing buttons.
Thanks. How do I send the wrong one back and be sure to get the new one? Better yet, is there a more advanced remote for my stick? I do not have a ROKU TV. or an internet capable TV.
What you need is the Roku Voice remote, which can be purchased at walmart for about $19.88:
Roku Voice Remote (Official) for Roku Players, Roku TVs and Roku Streambars - Walmart.com
I'd buy it in the store, have it right away.
Or buy from amazon:
To return you'll have to get in touch with Roku support, and they NEVER charge you, only scam sites do.
Thanks for the reply. I didn't buy the voice remote because it was more money and I didn't need it. I thought it might not have been compatible with the old streaming stick I have so I opted for the exact remote I had that quit, or so I thought. I really only need to return the IR remote and get the pairing remote. How do I do that?
