Remotes

[Ken24]

Im having the same problem. I noticed if i put in regular duracell batteries it works fine. But if i put in duracell power boost batteries it doesn't work properly. Don't understand why that is.

[RokuJharra-Q · Accepted solution]

Hi @Ken24, thank you for joining us here in the Roku Community!

We appreciate you bringing this issue to our attention. Have you tried resetting your Roku remote by following these troubleshooting steps?

You can reset your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again.

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

Hope this helps!

Best regards,
Jharra

[Ken24]

I tried that and same thing happens.

[RokuJharra-Q]

Thank you for keeping us posted, @Ken24!

We appreciate the update and would like to learn more about this. It would be great if you could provide us with additional information as follows:

• Is this the remote that came with your Roku device or was this purchased separately?
• Were you able to pair this remote the first time you activated this device?
• When did it start having problems pairing?
• Are there any lights on your remote or device when you try to press random buttons or the pairing button?
• What Roku device is paired with this remote?

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[Ken24]

it is the remote that came with the 4K Roku that was purchased 2 years ago. I don't have problems pairing. once I start pressing the buttons on the remote it works one time then malfunctions. If I put other batteries in the remote it works fine. But when I put Duracell power AAA batteries in it will malfunction. it started having problems when I changed batteries and put the Duracell power batteries in it. But now when I reset the 4k Roku stick my Pluto app crashes.

[RokuJharra-Q]

Hi @Ken24 thank you for keeping us posted!

We appreciate your feedback about the regular Duracell batteries and Duracell Power Boost batteries affecting your Roku remote. Concerning your Pluto TV, we are aware of the issue and are pleased to inform you that the channel issue has been resolved. We will make sure to address the remote issue and take a closer look at it. We'll update you once we have the information about this matter.

We hope to get everything sorted out soon and appreciate your patience in the meantime.

Best regards,
Jharra