Remotes

[Ny101090]

I have a Roku stick model 3810x. I am using the remote that came with it, model RC-EL1. The roku had been working fine for a few months. Today my toddler unplugged it ( has happened occasionally before). Now when I plug in and power on the roku it wants to do the initial set up again. (In the past it just went straight to the home menu once plugged back in). On the "Let's get started" page, it asks to pair the remote. The remote's pairing light will blink but will not pair. 

I have tried unplugging/power cycling the roku stick; removing the batteries from the remote and reinserting at roku bounce screen; remove and reinserting batteries at pair remote screen; moving roku to another TV; restarting my router; turning off all internet devices except my roku and doing all these steps; unplugging my Roku TV so as to not have it interfere with the process.

Nothing seems to work. The remote constantly blinks to show its pairing but never pairs. Since the Roku wants to do the initial set up again I can't access it from the roku app to use my phone as the remote. 

My remote, oddly, WILL connect to my TCL Roku TV. So the remote is able to pair. Just not with the streaming stick it came with.  

I am all out of ideas as to why suddenly today my remote stopped working when the device was removed from the power. 

[renojim]

It's been a long time since I've had a problem pairing a remote, but the last time I did it was because of the batteries.  Batteries that worked perfectly fine once the remote was paired were insufficient to get through the pairing process.  Try good, new, fresh batteries and hold the remote close to the stick.  Press and hold the pairing button until the light on the remote starts to flash and then connect the power to the stick.  You may want to unplug the power from your Roku TV and any other Roku device you have to ensure it doesn't interfere.

[Ny101090]

I've tried with 2 sets of batteries with no luck. I've also had the remote gently wedged between the roku stick and TV, so it couldn't really get much closer lol. I did also try with my TV unplugged, cause I was thinking the same thing that it might interfere. 

[RokuDanny-R]

@Ny101090

Thanks for the follow up.

If you are still unable to resolve the issue, can you please provide the serial number/device ID on your Roku? I'll be able to assist you further from there.

Thanks,
Danny

[_annapatata]

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@RokuDanny-R wrote:

@Ny101090

Thanks for the follow up.

If you are still unable to resolve the issue, can you please provide the serial number/device ID on your Roku? I'll be able to assist you further from there.

Thanks,
Danny

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Danny, I'm having the same issue.  Please assist. SN S02A213EGP4W

[RokuMary-F]

Hi @_annapatata,

Thanks for reaching out to the Roku community!

Can you please provide us with more specific information about the remote issue you are experiencing?

As a first step, we recommend starting here to troubleshoot remote issues: How to fix your Roku® voice or simple remote that is not working | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[_annapatata]

Hello Mary, 

My Roku Ultra 4k 2020 remote suddenly stopped working out of the blue - pressing the buttons didn't do anything. I already did some basic troubleshooting steps including hard reset on the Roku unit itself, and now I'm stuck with the remote pairing screen.

The instructions states that I need to press the mini button on the lower part of the remote but it doesn't blink green. I need to remove the batteries,  spam press any buttons on the remote, then reinsert and click the button. It blinks a few times only but it doesn't pair. 

I also tried a different set of batteries from another remote but the light indicator doesn't flash so well (light is dimmer). 

I think your remotes are faulty. I have joined a couple of discussion forums on Facebook and they're experiencing the same as well, stating that they needed to buy a new set of Roku unit because buying the remote only or replacing the batteries doesn't fix the issue. 

Looking forward to your response.

[Skooter]

PLEASE HELP SAME ISSUE!!!!

[_annapatata]

There's really something wrong with their remotes....

[rayahbabe2]

Same issue. Two Roku sticks...Same day. Won't respond to remotes. Changed batteries, borrowed friend's remotes, even ordered to voice remote pro hoping to fix it all and that's a busy too!! I'm so irritated! Was there an update that killed them?