Hi @CVK,
Greetings from the Roku Community, and thanks for keeping us posted!
We'd love to further investigate this issue that you had with the Roku remote. May we know what troubleshooting steps you have taken so far? What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
We look forward to hearing from you soon.
Thanks,
John
Using Roku Premier+. Unplugged device. Charged remote. Reset Roku remote. Unplugged TV. Multiple times. Can control volume and on/off with remote but nothing else.