Remotes

[knn9413]

I changed the batteries on both my Roku's yesterday (talk about coincidences) and after trying multiple solutions listed, both of them continue to be frozen on the pairing screen. I see the light blinking on Roku, but I am unable to pair the remote in both cases. One of them is a fairly new one that I bought in November. I have tried the soft and hard resets on both, tried replacing the batteries and all the other solutions that people/moderators have given here.

1. Model  3820X - serial number S08Y41962H4M

2. Model 3810X - serial number 21505C228740

Thanks

[Streamer317]

https://support.roku.com/article/208755708

https://www.tomsguide.com/how-to/roku-remote-not-working

[renojim]

@knn9413, you say you see the light blinking on the Roku, but do you see the light blinking on the remote?

[knn9413]

I see the light blinking on the Roku but not the remote. Tried it multiple times, removed battery, replaced everything

[knn9413]

---

@Streamer317 wrote:

https://support.roku.com/article/208755708

https://www.tomsguide.com/how-to/roku-remote-not-working

---

Tried those - didn't work

[RokuKariza-D]

Hello @knn9413

Thanks for bringing this to our attention.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza