My voice remote was working just fine an hour ago and I'd now not controlling thr volume or power. It is saying that my rv is not supported but it was working an hour ago. I have a roku streaming stick+ with software version 11.5.0. I have tried resetting it and repairing the remote and still nothing. I also checked the ir in the remote and it is working. Model is 3810X roku streaming stick

Serial Number: SODA2298KCFAIssue is as stated before. After programming the voice pro remote it works fine for 20 to 30 minutes. While watching a show if I don't use the remote to control the TV volume after the 20 to 30 minutes it will stop controlling the volume for the TV. If I re-program the remote for the TV the issue goes away until I let it go inactive for 20 to 30 minutes. Basically the issue returns. The odd thing is all other remote functions work fine except for volume control. Thanks,Shawn

Both of my Roku volumes are not working. If I pair them again. They will work for awhile. If I plug remote to charge then volume will work. Unplug and it will work temporarily. If I go to settings and restart roku then volume will work temporarily again. This is BS and should be investigated by better business. Seems like there are a lot of volume issues.

I have the same problem. my Roku stream stick 4K+ remote sometimes controls my samsung TV, sometimes not. I think that anything I try that seems to cause the problem or resolve the problem is just a distraction, since the passage of time will also cause it to fail or start working again.That said, I have fully charged the remote, ensured CEC is enabled on my TV, re-paired the remote with the TV, cycled power on my networking equipment (shouldn't matter since it is an IR problem), switched to the other HDMI port. Still, sometimes it works, sometimes it doesn't. I was very happy to be down to 1 remote, but now we have to have the TV remote handy too.SW version is 11.5.0Tracker ID = 3S-028-904Thanks in advance,John

Hi basingerkayla Thanks for reaching out here in the Community! Since you have a Roku® Streaming Stick® that can be connected directly to an HDMI port on your TV, wireless interference from the HDMI connector may impact the performance of your remote. Try moving it away from the HDMI connector on your TV by installing a free extension cable. For more troubleshooting steps, check out this link: How to fix your Roku voice or simple remote that is not working Let us know how it goes. All the best,Kariza

this continues since the last upgrade. Tonight it has gotten much much worse. The only workaround I have found is to add a new voice remote. However tonight it is asking what type of TV I have and when I respond LG it plays the music and asked me the question " is the music playing", to which I respond "yes".playing", to which I respond "yes". The music instead of stopping after that continues to play and asks me the question "can you still hear the music playing" if I respond yes it continues and continues and continues until it finally gives up.This is much much worse than it was a few weeks ago when this whole issue started. I would say it started with the last upgrade.So let us ask you, Roku employees who are attempting to answer this question… How much more information do you need…?So let us ask you, Roku employees who are attempting to answer this question… How much more information do you need…? One cannot use volume or mute button.Two go to settings/remotes and devices/add a new remote/and walk through the requested steps including setting it up to work with your TV where it asks about hearing music. Sometimes you cannot proceed through this it continues to say it cannot find your TV to turn the music off. So you were literally stuck and can't even go back to the movie.I have to say that out of all the Roku's I have on this is without a doubt one of the very worst issues I have experience. There should be no mistake on Roku's part of the steps taken. Big bad bug in the code.

Remote not working for volume

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RokuKariza-D
Retired Moderator
3 years ago
Hi basingerkayla

Thanks for reaching out here in the Community!

Since you have a Roku® Streaming Stick® that can be connected directly to an HDMI port on your TV, wireless interference from the HDMI connector may impact the performance of your remote. Try moving it away from the HDMI connector on your TV by installing a free extension cable.

For more troubleshooting steps, check out this link: How to fix your Roku voice or simple remote that is not working

Let us know how it goes.

All the best,
Kariza
A1955Harley
Reel Rookie
3 years ago
Mine started doing the same thing on about Dec 20th when it received the latest software update.
TorianEC
Streaming Star
3 years ago
ditto. It is my belief that the latest update broke this summer now. Really, really annoying. Keep getting messages to set HDPC on my TV which is already set.
- oztrich
  Channel Surfer
  3 years ago
  Just for grins, I'll add I'm also having this same issue. The remote stops controlling volume and also will not power the TV off. I have to keep the TV remote handy now. Once I use the TV remote, suddenly the volume controls on the Roku remote will work again.
  I, too, have done ALL these troubleshooting steps, to no avail. My streaming stick is already connected with the "free" extension cable.
  This is ridiculous reading all of the SAME COMPLAINTS from across the spectrum of Roku users. It's quite obvious it's not US or any of our equipment, it's ROKU and their last, very FAULTY, update.
  You guys HAVE TO KNOW, so I'd like to ask any ROKU employee here, when will this issue be fixed with a new update??
  
  *Roku Streaming Stick 4k+ 3821X
  Software v. 11.50 •build 4312-CU
  
  *Roku Voice Remote Pro RC701
  Firmware v. rtn4186
  *Samsung brand HD TV
  - jwoytus
    Reel Rookie
    3 years ago
    I fixed my intermittent remote "can't control volume issue" by rebooting the remote. Google "secret menu roku" and find the menu to reboot the remote. It was on groovypost.com. I think there was a "soft reboot" (or warm, not sure) which didn't help. then I did a "hard reboot" (or maybe it was cold reboot). That seems to have done the trick. It's been working fine for a week.
    -John
- duck01
  Reel Rookie
  3 years ago
  I've also experienced issues recently on Roku Ultra, specifically after a recent update a few weeks ago, my TV controls almost never work anymore no matter what I try, on 3 different newer ones in 3 different rooms.
- Cytrdg
  Newbie
  3 years ago
  I have a Haier tv and can't get it to work the volumn or power. Just bought the Roku Express 4k
  - RokuDanny-R
    Retired Moderator
    3 years ago
    Cytrdg
    
    Thanks for the post.
    
    Have you tried re-pairing your remote to your TV again and to make sure you follow the instructions when prompted as the instructions may have changed since the last time you paired your remote?
    
    Please keep us posted what you find out and we will be able to assist you further.
    
    Thanks,
    Danny
Sandman333
Binge Watcher
3 years ago
Forget getting any kind of support. You will be told by Roku representatives here that they are investigating the problem, and no solution will ever be offered. These remote failure complaints go back years. Roku got rid of their phone number, and they never answer chat support requests. They have your money, so you no longer matter to them.

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Remote not working for volume

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