Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: Remote not working at all

Remote not working on a new device.
Sn: so7p515c24n3

model: 3941x

please let me know what to do next

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Roku Employee
Roku Employee

Re: Remote not working at all


Thank for the post.

Have you already tried replacing the batteries in the remote?

For more troubleshooting steps regarding your remote, visit our Support page here: Fix your remote

If you are still unable to resolve the issue, please keep us posted and we will be able to pass you along to our Support team to assist you further.


Danny R.
Roku Forum Moderator
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