Remotes

[Digger79]

Remote not working on a new device.
Sn: so7p515c24n3

model: 3941x

please let me know what to do next

[RokuDanny-R]

@Digger79

Thank for the post.

Have you already tried replacing the batteries in the remote?

For more troubleshooting steps regarding your remote, visit our Support page here: Fix your remote

If you are still unable to resolve the issue, please keep us posted and we will be able to pass you along to our Support team to assist you further.

Thanks,
Danny