Remote not working on a new device.Sn: so7p515c24n3
please let me know what to do next
Thank for the post.
Have you already tried replacing the batteries in the remote?
For more troubleshooting steps regarding your remote, visit our Support page here: Fix your remote
If you are still unable to resolve the issue, please keep us posted and we will be able to pass you along to our Support team to assist you further.