After following the online video, I better understood what I was doing. The TV screen instruction that appears telling you to hold the reset button on the remote is technically correct, but not clearly understood by everyone.
You have to hold the button (for 8 secs in my case) before the LED blinks. I did not realize that there was a reset LED, it appeared to be another type of reset button?
After correctly resetting the device, everything is working correctly again.