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lorna12365
Newbie

Remote draining batteries and now Roku won't connect to wireless network

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The batteries in my remote were draining faster than ever. I found something here on the site that said  I should reset remote to factory. I did. Then I had to create everything over again.  And I think that's the problem. I have 3 Rokus all under the same account.  Now this Roku is NOT connected to that account. And it won't stay connected to wifi. 

All my Rokus are Express 4K+ and all have voice remotes.  How do I fix this?

I know my router and wifi are good because I work from home and am using wireless now.

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RokuJechealR
Community Moderator
Community Moderator

Re: Remote draining batteries. I reset remote. Roku now disconnecting from WiFi.

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Hi @lorna12365,

Welcome to the Roku Community!

We understand that you're having a problem with your remote draining fast. Thank you also for taking such excellent troubleshooting steps.

Here are some troubleshooting steps to set up your Roku device and pair your voice remote:

Please keep us posted on what you find out!

All the best,

Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Remote draining batteries. I reset remote. Roku now disconnecting from WiFi.

Jump to solution

Hi @lorna12365,

Welcome to the Roku Community!

We understand that you're having a problem with your remote draining fast. Thank you also for taking such excellent troubleshooting steps.

Here are some troubleshooting steps to set up your Roku device and pair your voice remote:

Please keep us posted on what you find out!

All the best,

Chel

Jecheal R.
Roku Community Moderator
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