A warm welcome here in the Roku Community, @castco77!
Thank you for contacting us. We'd be happy to help you find the best resolution for effectively using your physical Roku remote.
We'd like to know more about this and would be happy if you could provide us with further information. Kindly let us know the following:
- What specific Roku remote is this? e.g., Roku Voice Remote, Roku Voice Remote Pro, and Roku Players (simple) Remote.
- Is this the remote that came with your Roku device? If so, kindly let us know the model of this device.
- Did this happen even the first time you paired your remote to your device? If not, when did this initially start?
With more information, we'll be able to assess your concern better and provide an accurate resolution.
In the meantime, these support articles will help you in your occurring remote issue.
Best regards,
Carly
Carly Y.
Roku Community Moderator
