Forum Discussion

RBE31's avatar
RBE31
Reel Rookie
3 years ago
Solved

Remote batteries draining quickly

I’ve seen many with this problem but have yet to see any solutions. My remote is about 2 years old, and currently the batteries are lasting approximately 72 hours before having to replace them. I hardly even use it but would be nice to have it work when I want to watch TV. Model is: RC691. Please assist.

remotes
  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    RBE31 

    Thanks for the reply.

    Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

    For more information about our device warranty, visit our Support page here: Player warranty and license agreement

    We appreciate your understanding.


    All the best,
    Kariza

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi RBE31

    Thanks for bringing this to our attention.

    Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. In addition, this can be found on the back of the stick itself. We'll be able to further assist you from there.


    Warm regards,
    Lianna

    • RBE31's avatar
      RBE31
      Reel Rookie
      3 years ago
      Hello,
       
      The serial# is X016000NE1UJ
       
      Thank you
      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        RBE31 

        Thanks for the reply.

        Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

        For more information about our device warranty, visit our Support page here: Player warranty and license agreement

        We appreciate your understanding.


        All the best,
        Kariza