Forum Discussion

RBE31's avatar
RBE31
Reel Rookie
3 years ago
Solved

Remote batteries draining quickly

I’ve seen many with this problem but have yet to see any solutions. My remote is about 2 years old, and currently the batteries are lasting approximately 72 hours before having to replace them. I har...
remotes
  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    RBE31 

    Thanks for the reply.

    Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

    For more information about our device warranty, visit our Support page here: Player warranty and license agreement

    We appreciate your understanding.


    All the best,
    Kariza

Anonymous's avatar
Anonymous
3 years ago

Hi RBE31

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. In addition, this can be found on the back of the stick itself. We'll be able to further assist you from there.


Warm regards,
Lianna

  • RBE31's avatar
    RBE31
    Reel Rookie
    3 years ago
    Hello,
     
    The serial# is X016000NE1UJ
     
    Thank you
    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      RBE31 

      Thanks for the reply.

      Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

      For more information about our device warranty, visit our Support page here: Player warranty and license agreement

      We appreciate your understanding.


      All the best,
      Kariza

      • RBE31's avatar
        RBE31
        Reel Rookie
        3 years ago

        Okay, but what is causing this to happen? Is it going to happen again in a year or two? Electronically, which I’m fairly well-versed in, it doesn’t make sense that a remote would suddenly start draining batteries this quickly. Please refer me to a supervisor that can assist in diagnosing the problem that appears to be happening to many people.