Remotes

[Junior5]

I bought a remote control from Walmart 9/29/23. I am told by Walmart that replacement cannot be done after 30days and I need to contact Roku. But on the Roku site I get the run around. Chat appears to be a computer as it just repeats itself over and over again instead of giving a human response! How do I get my remote replaced under warranty?

[RokuJohnB]

Hi @Junior5,

Greetings from the Roku Community!

We understand you're having a problem with the Roku remote. We're happy to assist you further. May we know what kind of Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)

We look forward to hearing from you soon.

Thanks,                                                                                                                                                      John

[Junior5]

Hisense Roku TV

[Junior5]

btw it is not a connection issue it is a hardware issue with the remote.

[RokuJohnB]

Hi @Junior5,

Thank you for keeping us posted here in the Roku Community!

We will be more than delighted to assist you even more. Kindly send us a private message here.

To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!

Thanks,                                                                                                                                                John