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Newcar
Newbie

Re: voice remote pro not responding to all hands free commands

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I do not have a ROKU TV however one of my TVS does turn off with voice commands using the pro remote but the other TVS do not turn off using voice command with pro remote. This leads me to believe it should work on all of the TVS. Perhaps a setting is wrong. Please help me.  

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RokuMary-F
Community Moderator
Community Moderator

Re: voice remote pro not responding to all hands free commands

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Hi @Newcar,

Thanks for reaching out to the Roku Community!

I understand that you are having an issue using the Voice commands feature of your Roku Voice Remote Pro. What Roku model devices are you using? Have you made sure your Roku voice remote is paired to your streaming device?

We recommend starting here to troubleshoot Voice Commands issues: How to use voice to search and control your Roku streaming device | Official Roku Support

Additional topics you might find helpful:

Please let us know and we'll continue assisting you from there.

 

Best regards,
Mary

Mary F.
Roku Community Moderator

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Newcar
Newbie

Re: voice remote pro not responding to all hands free commands

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Have no problem charging the remote. Remote has no markings. Do not know what model it is only that it is a Pro.

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RokuMary-F
Community Moderator
Community Moderator

Re: voice remote pro not responding to all hands free commands

Jump to solution

Hi @Newcar,

Thanks for reaching out to the Roku Community!

I understand that you are having an issue using the Voice commands feature of your Roku Voice Remote Pro. What Roku model devices are you using? Have you made sure your Roku voice remote is paired to your streaming device?

We recommend starting here to troubleshoot Voice Commands issues: How to use voice to search and control your Roku streaming device | Official Roku Support

Additional topics you might find helpful:

Please let us know and we'll continue assisting you from there.

 

Best regards,
Mary

Mary F.
Roku Community Moderator
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