Hi @andreabryant,
A warm welcome here in the Roku Community!
We understand you're having a problem with the Roku remote since it will not work to navigate into the language selection screen. No worries; help is here. Please try these troubleshooting steps below:
Put your streaming device in pairing mode.
- Remove the power cable from your streaming device.
- Wait at least 5 seconds.
- Re-connect the power cable.
- Wait for your streaming device to power on and the Home screen to appear on your TV screen.
- Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.
Put your voice remote in pairing mode.
- Remove the battery cover on the back of your voice remote.
- Remove both batteries from the battery compartment.
- Wait 5 seconds, and then reinsert the batteries.
- If your remote has a pairing button, press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.
- If your remote does not have a pairing button, press and hold both the Home button and Back button for 5 seconds, or until you see the status light begin to flash.
- If the status light does not flash, try replacing the batteries.
- Wait for 30 seconds while the remote establishes a connection with your streaming device.
Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.
Replace your remote batteries.
- Remove the battery cover on the back of your remote.
- Remove both batteries from the battery compartment.
- Replace the batteries with a new matching pair and test again.
You may also check out this support article here on how to fix your Roku voice or simple remote that is not working.
Let us know how it works, and we will continue to assist you further.
All the best,
John
John
Roku Community Moderator
