Remotes

[bbarba]

I have a RC701, it will not hold a charge, I have used multiple cords, multiple chargers and it will not charge. Any suggestions?

[RokuCarly]

Thank you for raising your concern here in the Roku Community, @bbarba.

Firstly we sincerely apologize for any inconvenience this may have caused you. It is also highly appreciated that you've brought this to our attention and we'd be more than happy to find you the best resolution possible. 

In this case, may we on what specific Roku player this was connected to and if this is the remote that comes with it? Also, when did you first notice it doesn't hold a charge? 

We'll be anticipating your response as we are more than eager to help you utilize your Roku remote again. 

Best regards,
Carly

[bbarba]

Carly,

I am using the remote with a TCL tv, model 65S405, hardware ID 7106X, serial number YN 005G403005, software version 12.5.5 build 4174-30, device ID 9U67A5403005. The remote is model RC701, firmware, version is rtn.4246. 

I first noticed it last week.  I charged it mid week over night and the next day it showed a low battery. I tried multiple different cords/chargers over the next couple days and no progress. 

thansk,

Brandon

[RokuCarly · Accepted solution]

This is acknowledged, @bbarba.

Thank you for letting us know. 

In this case, please note that TCL produces its own hardware devices. Therefore, it is recommended to directly contact their support team for further assistance. We highly suggest requesting a replacement for your remote from TCL as they provide their own remote that works well with their TV. Additionally, please note that we only provide support for the software operating system of TCL Roku TV.

You can reach TCL on their Official Support Website.

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly