Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Marty6
Newbie

Purple Down Arrow '\/' not working correctly on remote.

Purple Down Arrow '\/' not working correctly on remote. Need to push real hard to work. Expecting this key on the remote to not work at some point.  Only had Roku for 1 month.  Not pleased with the quality of the remote.

0 Kudos
5 REPLIES 5
RokuJohnB
Community Moderator
Community Moderator

Re: Purple Down Arrow '\/' not working correctly on remote.

Hi @Marty6,

Welcome to the Roku Community!

We understand you're having a problem with the Roku remote since the down arrow button is not working properly. We're happy to help you. Please try these troubleshooting steps below.

  1. Press Home on your Roku voice remote.
  2. Scroll and select Settings.
  3. Select Remotes & devices.
  4. Select Remote.
  5. Choose your voice remote from the list and select Set up remote for TV control.
  6. Follow the on-screen prompts to complete the process.

If the problem still persists, please keep us posted.

All the best,

John

John
Roku Community Moderator
0 Kudos
Imspeedy24
Newbie

Re: Purple Down Arrow '\/' not working correctly on remote.

My down button has suddenly stopped bringing up menu. It still works when using guide ect. Just won’t bring up menu like it used to. 

0 Kudos
renojim
Community Streaming Expert

Re: Purple Down Arrow '\/' not working correctly on remote.

@Imspeedy24, I assume you're using the DirecTV channel/app.  There's at least half a dozen threads here with people complaining.  It's not a Roku issue.  Take it up with the developer of the channel/app - DirecTV/AT&T.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
cumiskeymd
Reel Rookie

Re: Purple Down Arrow '\/' not working correctly on remote.

This appears to be a Roku issue, not a remote issue. I have two devices in my house and all of a sudden neither down arrow on either remote is work. Coincidence?

0 Kudos
renojim
Community Streaming Expert

Re: Purple Down Arrow '\/' not working correctly on remote.

@cumiskeymd, are you using the DirecTV channel/app?  If so, read my post right above yours.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.