Remotes

[RokuERey]

@CWJardine,

Thanks for the update!

I've sent you a PM for further assistance about this.

Thanks,
Rey

[RokuERey]

Thanks! Our team provided an update about this and would like to provide a new troubleshooting about this.

Restart remote

1. Plug the remote into power.
2. Hold down the pairing button for 20 seconds (during holding down the remote light will start to flash. Keep holding and at the 20-second mark the light will turn off. The remote will then restart)
3. See if the reported issue still occurs.

Regards,
Rey

[CWJardine]

Do you mean I should connect the remote to my laptop for charging?  I can't really plug it into power.

[RokuERey]

Do you have your remote right now?

[RokuERey]

We can use it and then yes try to do the steps then let me know if that helps.

[CWJardine]

ok, I connected the remote to my laptop with its charging cord.  I held the button down and the green light started blinking, then eventually stopped.  I'm not sure if the remote restarted; I'm not sure how to tell.  But the green light stopped.  Still getting no response from power, mute, or volume buttons.

[CWJardine]

Yes, I'm sitting near the remote now.

[RokuERey]

Thanks for trying! So the rest of the buttons are working but not the power, mute, and volume buttons right?

[CWJardine]

Correct.  The Home button works, the arrows work, and the buttons on the remote for specific streaming services work.  The play/pause button works.  And a week ago EVERYTHING worked fine.  Just suddenly a few days ago the volume, power, and mute buttons stopped working.  I have to use the TV's remote for those things.

[RokuERey]

I'll get back to the team about this. Thanks!