If the remote's pause button (it's the button with the play/pause indicator >|| on it) doesn't pause the playback, then that's the channel developer's issue to resolve. The BBC is the provider of BritBox, through their BritBox web site. Here's the link for submitting a support request: https://help.britbox.com/hc/en-us/requests/new?ticket_form_id=14330674956567
Dan
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