Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
NMarcolini
Newbie
5 hours ago

Onn Roku TV froze and keeps resetting itself

My Onn Roku TV froze and factory reset itself last night. 

The remote, which is a replacement remote, will only power the tv on and off. All other functions are unavailable. 

The button below the television will also only power the television on or off. It will not toggle the setup screen so I can finish the factory reset. 

0 Kudos
Reply
2 REPLIES 2
renojim
Community Streaming Expert
4 hours ago

Re: Factory Reset / Remote not working

What remote did you get?  Can you post a link to it or a picture of it?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
NMarcolini
Newbie
4 hours ago

Re: Factory Reset / Remote not working

IMG_3851.jpeg

The remote does light up with a green light indicator when powering the television on and off. 

0 Kudos
Reply
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.