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tbro8733
Newbie

Only the power on/off and volume controls work!

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I am trying to get to settings on the remote and only the volume and power buttons work. Can’t change internet settings 

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RokuCarly
Community Moderator
Community Moderator

Re: Only the power on/off and volume controls work!

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Greetings from the Roku Community, @tbro8733!

We appreciate you reaching out for support and we'd be happy to further assist you in utilizing your Roku remote effectively.

In this case, it may be possible that your Roku remote is not paired successfully which is why the other buttons don't work. No worries! We have a support article dedicated to this matter:

How to set up or pair your Roku voice remote
How to fix your remote

Best regards,
Carly

Carly Y.
Roku Community Moderator

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RokuCarly
Community Moderator
Community Moderator

Re: Only the power on/off and volume controls work!

Jump to solution

Greetings from the Roku Community, @tbro8733!

We appreciate you reaching out for support and we'd be happy to further assist you in utilizing your Roku remote effectively.

In this case, it may be possible that your Roku remote is not paired successfully which is why the other buttons don't work. No worries! We have a support article dedicated to this matter:

How to set up or pair your Roku voice remote
How to fix your remote

Best regards,
Carly

Carly Y.
Roku Community Moderator
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