Remotes

[Philliv]

Only the down button is not working on simple Roku remote.

I took the batteries out and unplugged the Roku device and plugged it back in. I re-paired the remote and all buttons worked except the down button.

P/N: 3226000275

Model RC81

*message removed*

Thank you!

[RokuCarly]

Hi @Philliv,

A warm welcome here at the Roku Community!

We appreciate you reaching us here regarding your remote issues.

Please be aware that your personal information has been removed from this post because we respect your security and privacy.

May we know what Roku streaming device you currently own? (this can be found in Settings > System > About)

If it's a Roku streaming device, could you please tell us when you activated your account? If it's a Roku TV, we recommend contacting the manufacturer directly.

With more information from you, we can provide you with an accurate resolution. We'll look forward to your response!

All the best,
Carly