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Dethsquad's avatar
Dethsquad
Reel Rookie
3 years ago
Solved

[OS 11.5] Roku Remote Stopped Controlling A/V Receiver Volume

Hello,

I have a Roku 4200X and a RC03 remote, I am using Software version 11.5 build 4235-04 and my Issue ID is 25-441-850

I have a Sony STR DH540 receiver and for many years my roku remote was able to control the volume using the side buttons.

At some point months ago (presumably due to an update) the volume control stopped working.

I've looked at previous solutions and when I go to Settings and try to set up the remote for "TV Control" I get the message that "The current remote does not support TV Control"

This is unacceptable because it previously DID control the volume on the same Sony receiver for YEARS.

I've installed all the updates and restarted the device and restarted my Wi-Fi network and router multiple times and nothing has helped.

The only thing I haven't done was Factory Reset my Roku because I don't think it will work and I don't want to have to restore the 50+ channels and passwords.

Can I get any help here that is not a redirect to an old thread where it tells me to do a software update or to try to setup the remote for TV Control or to Factory Reset my device?

Thank you!

remotes
  • Tivoburkee's avatar
    Tivoburkee
    3 years ago

    The remote programming in the settings is only for Roku remotes with tv IR on board which your very old remote NEVER had. What was controlling the Sony volume is Roku cec commands that were preset to the volume keys on the Roku remote. Initially the volume keys on RC03 were strictly for the Headphone jack built-in to the RC03 remote. But a later upgrade allowed it to control certain tv's and audio brands be hdmi-cec. See the volume commands are picked up by Roku 3, then the Roku 3 send cec signal over the hdmi cable to control whatever device it's connected to, tv or avr. An update gave your device that feature, another took it away. 

  • Dethsquad's avatar
    Dethsquad
    3 years ago

    Hi, I'm the original poster... not sure what happend but over new years the volume control starting working again. I did nothing but it must've been an auto-update that enabled it to work again, so keeping my fingers crossed it doesn't magically stop working again.

20 Replies

Replies have been turned off for this discussion
  • JoefromGA's avatar
    JoefromGA
    Reel Rookie
    3 years ago

    I am having the same issue. Apparently they needed the bytes of space and killed the cec function. Really annoying now to have to use the receiver remote again after years. 

    • AvCordCut435's avatar
      AvCordCut435
      Binge Watcher
      3 years ago

      I too am having this issue and would like the functionality restored ASAP.

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    3 years ago

    The remote programming in the settings is only for Roku remotes with tv IR on board which your very old remote NEVER had. What was controlling the Sony volume is Roku cec commands that were preset to the volume keys on the Roku remote. Initially the volume keys on RC03 were strictly for the Headphone jack built-in to the RC03 remote. But a later upgrade allowed it to control certain tv's and audio brands be hdmi-cec. See the volume commands are picked up by Roku 3, then the Roku 3 send cec signal over the hdmi cable to control whatever device it's connected to, tv or avr. An update gave your device that feature, another took it away. 

    • jeadams's avatar
      jeadams
      Newbie
      3 years ago

      I had the exact same problem that the Roku remote that use to control the Denon receiver stoped working after the 11.5 update.  Tonight I was able to fix it!  I went back into the remote settings and selected my tv brand again (even though the receiver controls the volume) and presto, the Roku remote now works again to control the receiver volume and mute.  So glad to have it back. 

      • JoefromGA's avatar
        JoefromGA
        Reel Rookie
        3 years ago

        It didn't work because I'm using an LG Projector. I guess the Roku devs needed a few bytes of space to add some useless feature that nobody uses. Cec was meant for this purpose. Roku fail. 

  • palmers603's avatar
    palmers603
    Channel Surfer
    3 years ago

    Same issue here!  My old remote will still control my receiver, but my new voice controlled remote recently lost that functionality.  Grr. 

  • b2422's avatar
    b2422
    Newbie
    3 years ago

    I have a couple of "Ultra" 4800X that pass the signals to change the volume on my Yamaha receiver and sound bar. I purchased the new "Ultra" and indeed the capability is no longer there. I returned the new Ultra and went back to the better old Ultra. Roku marketing shouldn't be calling this new product an "ultra" as it deletes the function(be it CEC or XYZ.) Or may I suggest "Ultra Minus" AV system control. Very disappointed Roku product management really dropped the ball here.  

  • Rod53's avatar
    Rod53
    Newbie
    3 years ago

    This is completely unacceptable. Looks like the only solution is throw the Roku in the trash and get another brand. That’s what I’m going to do.

    • AvCordCut435's avatar
      AvCordCut435
      Binge Watcher
      3 years ago

      Tried to send you a private message with what fixed it for me but roku says I can’t private message you.

      try to PM me and I’ll respond with the fix that worked for me

      • Dethsquad's avatar
        Dethsquad
        Reel Rookie
        3 years ago

        Hi, I'm the original poster... not sure what happend but over new years the volume control starting working again. I did nothing but it must've been an auto-update that enabled it to work again, so keeping my fingers crossed it doesn't magically stop working again.