Remotes

[Rod53]

This is completely unacceptable. Looks like the only solution is throw the Roku in the trash and get another brand. That’s what I’m going to do.

[AvCordCut435]

Tried to send you a private message with what fixed it for me but roku says I can’t private message you.

try to PM me and I’ll respond with the fix that worked for me

[Dethsquad · Accepted solution]

Hi, I'm the original poster... not sure what happend but over new years the volume control starting working again. I did nothing but it must've been an auto-update that enabled it to work again, so keeping my fingers crossed it doesn't magically stop working again.

[AvCordCut435]

I started a similar thread where my volume controls stopped working … someone on the forums PM’d me a secret menu trick to re-enable the volume controls without having to wait and pray.

apparently the secret menu steps aren’t allowed to be openly posted in the forum 😕

[Dethsquad]

Oh yes, I got a similar message from a helpful forum poster, however even though I was able to access the hidden menu, I didn't have the option to get the volume control working, it just wasn't an option on the Roku 4200x I guess. That is when I gave up, but thankfully it just started working again a few weeks ago, and it was a very pleasant surprise. It had to be a side effect from a recent system update.

[nashricky]

Can you send me the info you received to get the remote to work please?

[nashricky]

I have the same issue as everyone else in this thread and it seems a few people received some backend access or workaround. I don't know how to PM or it does not work for my account so please respond with a way to access this information. I refuse to give roku more money because that is exactly what they want you to do. Buy another device because the ROKU 3 devices have not died so they make your remote not work. See how this works.

[AvCordCut435]

PM sent … unfortunately moving to a new roku will probably have the same issue … I ended up upgrading and it reverted back to the hdmi cec issue but the secret trick did fix it on the new one 

[palmers603]

Could I please get a PM with this info as well?  

[palmers603]

@AvCordCut435 Could I get a pm as well please?