Remotes

[mccoady]

I have a TCL S546 Google TV but don't use the Google TV apps and instead use an Roku Ultra (4802) connected to the TCL. I've used a Voice Remote Pro Gen 1 for a couple of years but just picked up a Voice Remote Pro Gen 2. I also just picked up some Bluetooth earbuds (Shokz OpenFit) to use with the Gen 2.

Yesterday I tried pairing the Gen 2's with the Roku Ultra and it seemed to work as it was listed under Settings > Remotes & Devices > Remotes it listed Voice Remote Pro 1 & Voice Remote Pro 2. When it finished pairing it did have a check mark in front of Voice Remote Pro 2 but wouldn't turn my TV on & off. In the menu I went to 'Setup remote for TV control'. I don't know if I did something wrong but when it finished setting up I ended up with a Voice Remote Pro 3 with a check mark in front of it and when I turn on the TV it has no sound.

I did play around with the Shokz OpenFit Bluetooth earbuds and everything seemed to work correctly. It connected to the TV's sound when removed from the case and disconnected when putting back in the case reverting back to the TV having sound. When I was doing this I was unaware it wasn't turning off the TV and since setting up the remote for TV control and somehow creating a Voice Remote Pro 3 the headphones don't work.

(1) If I use the old Voice Remote Pro 1 to turn on the TV I do have sound from the TV. Does this make sense?

(2) How did I get a Voice Remote Pro 3? How can I remove it?

(3) In the Remote menu what does the check mark in front of a Remote designate?

(4) Bottom line how do I get Roku to recognize I want to use the Voice Remote Pro 2 as my main or default remote?

[RokuJharra-Q · Accepted solution]

Greetings here in the Roku Community, @mccoady!

Thank you for bringing the power and volume issue with your Roku remote to our attention. We appreciate your patience, and we are committed to assisting you in resolving this matter. Could you please follow the steps outlined below? 

How to set up your voice remote after initial setup and activation:

• Go to Settings > Remotes & Devices > Remote > Set Up Remote for TV Control. 
• Follow the on-screen prompts to complete the setup.

NOTE: 

1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
3. If the music continues to play, select No. Your Roku device could not detect the correct information about your TV. However, you can manually enter the brand by choosing Enter TV brand.
4. A list to the right populates as you enter the brand using the on-screen keyboard. After populating, you select the music and begin playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute the volume, using the first of multiple remote codes for the TV brand you entered. After trying each code, you are asked if the music stops playing. When it does, select Yes. 
5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please inform us if the issue is resolved, or reply to this thread for further assistance. We are happy to help you.

Thanks,
Jharra