Remotes

[Monkeychunki]

I recently had to replace my original voice remote because it stopped scrolling right. 

I purchased an original replacement just under 3mths ago and now this one has exactly the same problem. I’ve been through the procedure of unplugging TV / hdmi/ usb and removing batteries but no luck, it’s fine  in all other directions.

I’ve never come across this with any remotes. 

How do I get a replacement which won’t break after a couple of months?

[RokuJharra-Q]

Welcome to the Roku Community, @Monkeychunki!

We appreciate your reaching out about the concerns you’re experiencing with your Roku remote. To assist you more effectively, could you kindly provide the following details?

1. What model of Roku remote do you have?
2. Which Roku device is paired with this remote?
3. When and where did you purchase the remote?

Thank you for your cooperation, and we look forward to helping you!

Best regards,
Jharra

[Monkeychunki]

Hi,

1. Roku Voice Remote

2.Roku Express 4K

3. Argos 23rd August

[RokuJharra-Q]

Thank you for keeping us informed, @Monkeychunki!

We sincerely appreciate the time you've taken and the additional information you've provided. To assist you further, we kindly invite you to check your email, as we have sent you a private message. Thank you for your attention to this matter.

We look forward to your response.

Thanks,
Jharra

[Monkeychunki]

I’ve responded with the necessary information on private message but no response