Welcome to the Roku Community, @ad65!
Thank you so much for letting us know about the power and volume issue with your Roku remote! We’re here to help you out. We’d appreciate it if you could follow the steps below to help resolve this.
How to set up your voice remote after initial setup and activation:
- Go to Settings > Remotes & Devices > Remote > Set Up Remote for TV Control.
- Follow the on-screen prompts to complete the setup.
NOTE:
- When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
- Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
- If the music continues to play, select No. Your Roku device could not detect the correct information about your TV. However, you can manually enter the brand by choosing Enter TV brand.
- A list to the right populates as you enter the brand using the on-screen keyboard. After populating, you select the music and begin playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute the volume, using the first of multiple remote codes for the TV brand you entered. After trying each code, you are asked if the music stops playing. When it does, select Yes.
- Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.
Please let us know if the issue is fixed or reply to the thread for further assistance. We will be glad to help you.
Thanks,
Jharra
Jharra Q.
Roku Community Moderator
