Remotes

[PSULion]

We recently replaced the batteries in our Roku Ultra LT remote.  Now, every 25 second or so we see a message in the upper right corner showing "Battery" with full green bars on it (100%).

We've attempted different batteries, rebooting the device, checking for stuck buttons, unplugging and plugging the box back in.   I can't find anything in the community about this issue. 

Any ideas?   

[RokuDanny-R]

@PSULion

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[PM101]

Post solution please 

[PSULion · Accepted solution]

Apologies Danny - I somehow missed your reply.

I ended up working with support over the course of a few days and they determined that my remote was bad.  They send a new remote that resolved the issue.

I don't know if Roku has issues with remotes or not but we have five devices in our family and 2 of them have had remote issues requiring replacement.