Remotes

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SirV
Reel Rookie

Need Remote Replacement asap..

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Please replace my remote.. it is obviously  defective..as previously  discussed.. Its gets hot.. rapidly drained new batteries and is No longer operational AT ALL..

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2 Solutions

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SirV
Reel Rookie

Re: Need Remote Replacement asap..

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I dunno'.. it's the stick+ I think.. it's got the volume, tv on-off & voice command.. 

View solution in original post

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RokuDanny-R
Retired Moderator

Re: Need Remote Replacement asap..

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@SirV 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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11 REPLIES 11
makaiguy
Community Streaming Expert

Re: Need Remote Replacement asap..

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What model Roku are you talking about?   Not all remotes are the same.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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SirV
Reel Rookie

Re: Need Remote Replacement asap..

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I dunno'.. it's the stick+ I think.. it's got the volume, tv on-off & voice command.. 

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RokuDanny-R
Retired Moderator

Re: Need Remote Replacement asap..

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@SirV 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Cybruno84
Reel Rookie

Re: Need Remote Replacement asap..

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Can you help me as well? My remote has been draining my batteries and the longest they’ve lasted is 2 weeks. 

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CMSaunders
Newbie

Re: Need Remote Replacement asap..

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This is exactly what has happened to my remote as well! Roku is less than a year old, and I completed all the steps listed on the website to pair the remote again. Please replace asap!

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Cybruno84
Reel Rookie

Re: Need Remote Replacement asap..

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Same! I've had mine for only a couple of months. I thought it might be something else, but after going through 3 new sets of batteries... I know it has to be a faulty remote. 

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RokuDanny-R
Retired Moderator

Re: Need Remote Replacement asap..

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@Cybruno84 @CMSaunders 

Thanks for the posts.

Please see my previous post and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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SirV
Reel Rookie

Re: (DAMNIT) I NEED Remote Replacement asap..

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what to do?.. i am currently 'extremely crippled'... 

can you send one to me asap?..please reply me with procedure to obtain (an operating) remote??

i am unable to get 'device app to work as a remote..

should i purchase a fire stick or what??

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bgriffi4
Newbie

Re: Need Remote Replacement asap..

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Hi,

I have 4 rokus in my house. 3 work fine but on ultra remote gets vey hot and drains brand new batteries in two weeks. this is getting very expensive. Please send me a new remote.

roku account: bgriffi4@columbus.rr.com

Serial number: YJOO2D210942

Model: 4660X -Roku Ultra

 

Thank you for your help with this matter

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