Remotes

[Pittpa]

It’s when we’re sitting around talking and/or listening to music through a Bluetooth speaker.  I suspect the remote is hearing a command that it thinks is a request to turn on the TV.  I’d like to prevent this without turning off the switch on the side of the remote because disabling the microphone kind of defeats the purpose of finding the lost remote using the microphone. Plus having to turn it off and on every time I want to use it is inconvenient and just one more thing to remember when I turn off the tv. What can I do?

[RokuTakashi]

Hi, @Pittpa

Thanks for reaching out!

I understand the issue you have encountered with the Roku Voice Remote Pro, and I'm here to help.

To troubleshoot the issue, here's the step you can perform:

Reset your Roku remote.

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back 

  and Home for 20 seconds.

Once restarted, re-pair the Roku Voice Remote Pro once again to test and see any improvements.

Hope this helps, and let us know what you find out.

Thanks,
Roku Community Team.

[Pittpa]

I don’t have a pairing button so I held the back and home buttons down for 20 seconds.  While doing so, the white led on the remote started to blink and then went out.  After that, it was not necessary to re-pair the remote, so I’m not sure if the remote actually reset.  I repeated the process, with the same result.  

Shortly after this, I coughed one time and the “listening” notice popped up on the screen.  

[RokuTakashi]

Thanks for the update, @Pittpa 

Our team would like to take a closer look, and we need your help for us to investigate.

Share us with the details below:

• When did you first encounter the issue? Was this a recent experience, or did it start right after purchasing the remote?
• What specific Roku remote model you are having issues with?
• What specific Roku device model is connected to the Remote?

Keep us posted.

Thanks,
Roku Community Team.

[Pittpa]

•  It started right after I purchased and set up the remote
•  Voice remote Pro 2nd edition #RCB1R
• Roku Ultra model 4800X

[RokuTakashi]

Hi, @Pittpa 

I appreciate the response.

For us to discuss this further, I have sent you a private message here in the Roku Community. 

Check your inbox since I've reached you from there.

Thanks,
Roku Community Team.

[Pittpa]

It turned on my TV and AV receiver again while I was listening to music on my Echo device.  I only have a few days left to return this remote.  How do I initiate a return?

[RokuTakashi]

Thanks for the update, @Pittpa 

To initiate a return, you can refer to this support article: How to return or replace your Roku device.

This article provides step-by-step instructions for returns and warranty replacements on Roku® products.

Thanks,
Roku Community Team.