Remotes

[DasoundMAn]

Hello, 

I have a LG C3 4K TV and a Roku Ultra. Just last night after an update. My remote stopped turning on and off my TV and A/V receiver. It was working great before the update. I checked all my settings on my TV. Everything was enabled. I use CEC to talk with my devices. I made sure that everything is connected properly. 

When I go to set-up my remote using the CEC, it tells me do you hear the music I say yes, then I go to the next one. it ask me if I can still hear the music, I say yes, then it say's "we could not set-up your remote to your LG TV." it worked great a couple days ago. 

[RokuCarly]

Thank you for joining us here in the Roku Community, @DasoundMAn!

We appreciate you letting us know about being unable to set up the CEC settings on your Roku remote. We're here to suggest some troubleshooting steps to help you.

Before proceeding, can you please let us know your current software version? You can check it under Settings > System > About. 

In the meantime, let's try to reset your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. Pair it again to see if this will help you set up CEC successfully.

We'll be looking forward to your update.

Best regards,
Carly