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Donwhigham
Newbie

My Roku voice remote that came w my Roku Ultra has stopped working after just 2 years.

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My Roku voice remote that came w my Roku Ultra has stopped working after just 2 years. I’ve tried all the troubleshooting steps including new batteries, reboots, trying to pair, etc but never get a light when I press the pairing button. 

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renojim
Community Streaming Expert

Re: My Roku voice remote that came w my Roku Ultra has stopped working after just 2 years.

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Just in case there's something wrong with the pairing button, you should also be able to get the remote to go into pairing mode by pressing the Home and Back buttons (the two buttons at the top next to each other) simultaneously and holding them for 5+ seconds.  I think that works for all voice remotes.

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: My Roku voice remote that came w my Roku Ultra has stopped working after just 2 years.

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How long do you hold the button down?

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
renojim
Community Streaming Expert

Re: My Roku voice remote that came w my Roku Ultra has stopped working after just 2 years.

Jump to solution

Just in case there's something wrong with the pairing button, you should also be able to get the remote to go into pairing mode by pressing the Home and Back buttons (the two buttons at the top next to each other) simultaneously and holding them for 5+ seconds.  I think that works for all voice remotes.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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