Remotes

[Ummagumma1969]

My Roku remote consumes batteries at an unacceptable level.

I've gone through this forum and have tried all the suggested remedies. 

Nothing helps.

My device is less than a year old. Please help.

[RokuNimfa-C]

Hi @Ummagumma1969, 

Thanks for reaching out here in Roku Community. 

We're more than happy to look into this further. May we ask what Roku remote you have, a simple or voice remote? Have you tried to re-pair your remote to see if it helps? What troubleshooting steps have you already taken to try to resolve the issue?

For reference on how to re-pair your Roku remote visit this page: How to fix your Roku voice or simple remote that is not working

We'll be waiting for your feedback. 


Regards, 
Nimfa

[twander1]

I have 7 Rokus through TCL tvs and sticks. All have battery drainage issues. Please acknowledge the problem and solve it. I've tried all your troubleshooting ideas numerous times and nothing works. I'm going through battery weekly, sometimes more often. It's ridiculous. FIX it, please!

Tom

[RokuNimfa-C]

Greeting @twander1, 

Thanks for reaching out to the Roku Community. 

We apologize for the inconvenience you have been experiencing with your Roku remote drainage issue. We appreciate that you have attempted to troubleshoot the issue using our suggested solutions. 

We'll go ahead and report this to our support team for additional help, can you please provide the serial number of your Roku devices paired to your Roku remote from Settings > System > About? And send us here as well what troubleshooting steps have you already taken to try to resolve the issue. 

Keep us posted. 


Regards, 
Nimfa

[Force]

Having the same issues, system reset did not work. 

YH00H6011829

[RokuNimfa-C]

Hello @Force, 

Thanks for your first post in the Roku Community!

We're here to help. Could you tell us more details about the issue you are running into? What troubleshooting steps have you already taken to try to resolve the issue? Does your Remote support private listening? If so, how frequently are you using private listening to your Roku remote?

Keep us posted with the details. 


Regards, 
Nimfa

[twander1]

RokuNimfa-C, you say frequently you are here to help and we'd all like to believe that but most of us continue to buy many new batteries to replace prematurely drained batteries by your remotes. If you really want to help, acknowledge the problem and tell us how/when Roku will solve this long-standing problem.

Looking forward to a response that really shows us all you are here to help.

Tom Wander

[twander1]

Again, do something other than your standard response. We have  a problem, you've known about it for years and you continue to do nothing. Terrible!

[RokuNimfa-C]

@twander1

Thanks for your post. 

If the remote is not properly paired to the Roku TV/device it will drain the batteries in a few days. To confirm, have you tried to repair the remote and does it help? 

As stated previously in this thread, if you are experiencing an issue with remote battery drain, please provide the serial number of your Roku device from Settings>System>About. I'll be able to assist you further from there.

Keep us posted. 


Regards, 
Nimfa

[lechner80]

Model 3800x - Roko Streaming Stick

Serial #YF00DP080424

Device ID CT38DD080424