I am going to assume this will all be swept under the rug. For an "expert" to say, change the batteries it is an insult, it's like asking if there is gas in the tank when your car won't start. If you do ANY sesarching around on forums you will find thousands of comments/complaints/issues like this. I had the same thing happen to two of my remotes, separate units and both had different types of batteries in them. Obviously, Roku does not want to admit to a problem because, replacing many thousands (at the least) of remotes would be very expensive. If I could, I would report the "expert" to their manager for incompetence. We get this level of customer service from companies because we allow it to happen. Also, notice that Roku DOES NOT make it easy to talk to anyone? Hmm, bet that is the reason. Anyway, I have no help here for you other than to say, now that you know there is an issue, keep a close eye on it. So far I have not heard or read of any fires.
Hey "expert" if you are reading this, feel free to get ahold of me, prove me wrong, please.
