Remotes

[NeilNYG]

I unplugged it and plugged back in and now it works fine.  Very weird.

[rbhous]

I am having the same issue on all my Rokus, 4 devices.  I am plugged into the wall.  I have 3 roku ultras and 1 roku soundbar pro and all devices are having issues with skipping channels.  I just started 3 days ago after 3 years of not doing it.

[RokuJohnB]

Hi @rbhous,

Thanks for posting in the Roku Community!

We understand you're having a problem with the Roku remote since it is skipping channels. We're happy to help. Please follow these steps:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System Restart.

If the problem still persists, you can also check out this link: How to Fix Your Roku Voice or Simple Remote That Is Not Working.

Please keep us posted on what you find out.

All the best,

John

[Louis11]

Mine just started last week. I can't make choices in the shows I want to watch or certain letters during a search because its skips over things. It jumps over 3 things instead of landing one at a time. I have the Roku Express 4 K. So far several people have posted the same problem and no one has a solution.

[somark37]

I have the same issue but only for Hulu.  Other services (Netflix, Amazon, Max) are OK.  It's a weirdly specific anomaly.  It's frustrating.

[Redmorn]

The only thing that worked for me was unplugging the tv and waiting a few minutes to let it restart. I haven’t had any problems since. 

[NeilNYG]

Unplug and plug back in.  It fixed the same issue for me.

[NeilNYG]

To clarify ... unplug the Roku and plug back in.

[Redmorn]

You can do both unplug your Roku and your tv. But the unplugging my tv for about a minute was what worked for me. I haven’t had any issues since. 

[2ndWave]

I have had this issue for a few months now, also.  Going thru System Restart works, but only for a few days or a week.  Then the problem starts up again.  Until we get a final solution, I've been restarting it once a week, to keep ahead of the glitch.  Meanwhile, I keep hoping for ROKU to clean up the malfunction.