Remotes

[Greguser]

I have checked all the buttons and they are not stuck.  Do you have another recommendation?

[Max1001]

I have the same issue too - of the 4 ROKUs I have, 3 are doing it.

it is really frustrating. 

I think there was a defective software update....since I have one that is working correctly.

Anyone have suggestions?

[sgjohn61]

I am having the same problem, but it appears to be only with DIRECTTV, Netflix, MAX, Prime all seem to move between tiles correctly.

[sgjohn61]

I am having the same issue, but is only with directtv. Netflix, Prime and Max all work correctly.

[RokuERey]

Hi @Greguser @Max1001,

Greetings from the Roku Community!

We appreciate you letting us know about this issue. We'd like to know more about this.

Could you tell us what Roku device this is? If so, how are you powering it—to a wall outlet or directly to a TV USB port? Also, when did you start seeing this behavior?

With more understanding about this, we'll be able to provide you with an accurate solution.

Best regards,

Rey

[EF8]

I'm having the same problem (skips tiles ...).  The problem started within the last 5 days.  I put in new batteries, but that had no effect.  The arrow buttons do not feel like they're sticking.  I have a model RC80.  The firmware noted is 9.02.01.68.  Advice would be appreciated.

--EF

[MichaelP1]

I had the same problem tonight (worked fine last night). Final solution: I unplugged and restarted the Roku. Yep, the old turn it off and back on. It was very frustrating, but seems to be resolved. 

[Max1001]

Some more details....my ROKU Devices (all 4 are the same):

- Type (all 4): 3820X - Streaming Stick 4K

-Power (all 4): Plugged directly into the USB port for power.

-Duration (3 of the 4): This has been going on for about 2 weeks.

[Redmorn]

@MichaelP1 This worked (unplugging and waiting a couple seconds and plugging it back in)! Thanks! Was my last resort, it was really starting to get frustrating. 

[NeilNYG]

I have the same issue, but it only happens in the Max channel.  What is going on???  It's unusable.