Hi,
“[ Roku support: ticket updated] Re:9585844 - recieve a defective remote instead of RCS01R he recieved RC917 / RMA request ship only / Rokuvoice remote pro Model RCS01R”
The instructions were quite clear. I spoke to Loki, Amidha and Jordan who validated an RCS01r would arrive.
What I received was an RC917 - like the other - doesn’t fully charge to 100 % and discharges rapidly. Either the RC917 models have a defective charging circuit, or ROKU is using defective batteries. Either way, the clear and concise directions were not followed. Do the warehouse people NOT know how to read English? Or do they ignore the instructions? Or am I being lied to?
I respectfully request the RCS01r be sent to me.
Please respond with a tracking number for the new replacement of RCS01r.
If you are out of stock on RCS01r, then please send an RCB1R. I am guessing the errors have been worked out by this model.
Thank you.
I am very weary of speaking with tech support people who have me run the same trouble shooting steps while expecting different results.
Jordan was nice. I believed him and Amidha and Loki. I believe the problem is in your warehouse.
