Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sdunn530
Newbie

Lost Roku tv remote an won’t connect thru Mobil app

Jump to solution

My remote for my Roku is lost an I have two iOS phones that have been paired before but now it won’t connect when I click on devices in the mobil app

0 Kudos
1 Solution

Accepted Solutions
Strega2
Roku Guru

Re: Lost Roku tv remote an won’t connect thru Mobil app

Jump to solution

By any chance, have any settings changed at the router?  Especially, the SSID, passphrase, Wi-Fi bands, and any settings regarding 802.11 modes?  If so, can they be set back as before?  (And also, a real remote is handy for dealing with these situations, so you might want one for the long term.)  By the way, sometimes settings get changed without asking you – especially with ISP-rented routers.  They have a tendency to turn off 2.4GHz or change 802.11 modes without feeling any need to tell customers about it.

Banned but back. Because why not?

View solution in original post

0 Kudos
1 REPLY 1
Strega2
Roku Guru

Re: Lost Roku tv remote an won’t connect thru Mobil app

Jump to solution

By any chance, have any settings changed at the router?  Especially, the SSID, passphrase, Wi-Fi bands, and any settings regarding 802.11 modes?  If so, can they be set back as before?  (And also, a real remote is handy for dealing with these situations, so you might want one for the long term.)  By the way, sometimes settings get changed without asking you – especially with ISP-rented routers.  They have a tendency to turn off 2.4GHz or change 802.11 modes without feeling any need to tell customers about it.

Banned but back. Because why not?
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.