Remotes

[Cpicchi]

So we had to replace our remote because our dog use it as a toy. I did not buy a pro remote. I just bought a voice remote but for some reason every time I try to get past this screen since I bought my new remote, it goes to this page where it asked me if I understand, but the remote will not Work to switch to I understand or consent to what they are saying I tried rebooting the TV by unplugging it and re-plugging it. I unplugged the Roku player which is just an express, but nothing seem to work. I tried the other remote that I have in my other room, downstairs that the dogs haven’t gotten to yet any help I would appreciate it since I can’t get past that screen, I cannot even go to the home screen to even reboot to try to see if I can upgrade the software.

[RokuJharra-Q · Accepted solution]

"Thank you for posting in the Roku Community, @Cpicchi!

We appreciate you letting us know about this issue, and we're here to assist you.

To get started, could you please let us know what you can see on the TV screen? If you see 'Pair your remote,' please try the following steps to resolve the issue.

First, make sure to check if there's a pairing button on your Roku remote:

Use the following steps to put your voice remote in pairing mode during setup:

1. Remove the battery pull-tab, on the back of your voice remote
2. If the status light does not flash, press and hold the pairing button for 5 seconds or until you see it begin to flash.
   NOTE: If the remote doesn't have a pairing button, press and hold both Home and Back on the front of your voice remote for 5 seconds.
3. The status light will flash to indicate your Roku voice remote is in pairing mode

For further assistance on pairing your remote, please visit our support page on how to set up and pair your Roku voice remote.

Please let us know how it goes.

Thanks,
Jharra