Remotes

[Bill-Smith]

I have a Hisense TV, bought the Voice Remote Pro. When I attempt to pair the pairing screen comes up saying it is pairing but just sits there and never finishes. This TV has been reset with the button on the back of the TV.

[RokuMary-F · Accepted solution]

Hi @Bill-Smith,

Welcome to the Roku Community!

Have you made sure to unpair the original remote from the device? This is a common mistake that can mislead to a lot of confusion about which remote is having an issue. Lastly, what are the exact steps to reproduce the issue?

We recommend taking a look at the troubleshooting steps provided by our Support page here: How to set up your Roku® voice remote | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary