It brings me great pleasure to let you know, Roy reached out to me and we determined I did in fact have a defective remote. Roy keep me updated daily and had a brand new remote shipped to me in 3 days. I followed his instructions and paired my new remote to my system and it's been 2 days now and I no longer see the battery icon flashing on my screen evey 6 seconds, and I don't need to keep the remote plugged in daily to keep recharging it. I told Roy I would post to update the service and replacement of my remote. I'm very happy again as a Roku customer. I have had several Roku products and never had issues until now. It was frustrating at 1st, I didn't hide that fact, but the outcome was professional and spot on for a company who does care about the product they sell. I believe Roy will address a few issues within Roku and I do believe he will see to it, it doesn't happen again. My remote was defective, and they replaced it. Productive outcome. Thank you Roy.
