Same problem here as of today. Roku Ultra suddenly stopped controlling mute and volume. Neither the Ultra remote nor another Roku remote work with volume now but all worked yesterday. I’ve resynced both repeatedly. Other remote functions work. TV working fine. What have you broken? It’s ridiculous of customer service to put out such a deficient product or update. Very unhappy.
It worked (buggy ap but worked) for 3 years and I never had to set anything except a password that I can recall.
I have no idea where to find all those things and what you really asked for.
Did you want my TV serial number or the roku serial number or what?
And just how do *I* update the roku? they seem to force updates on us whether we want them or not and whether they are useful/good or not.
I have the same issue the 10.0.0 update has made the roku remote tv volume control non functional. It was working perfectly fine before the update.
I did the re-pairing I spent almost 20 minutes trying to find a new code in the "set up remote for tv control" to get the tv volume controls to work and nothing helped.
The tv is a sony bravia my roku is an ultra.
The roku remote can still turn the tv on and off but none of the suggested solutions I've read so far has resolved the situation.
I have tried everything and my remote just will not pair up for the volume. This is very annoying and so much time lost on something that should be remedied through a fix on Rokus end. Please fix this!
Have 2 TVs and 2 Roku devices - remotes for BOTH Rokus no longer control volume.
#1: Roku Streaming Stick Plus Model 3810
Issue ID: 35-191-754
#2: Roku Ultra Model 4670X
TV: Sony Bravia
Issue ID: 01-191-637
NOTE: Software build is 4195-46
3810X Roku Streaming Stick
Serial # YH00160040893
10.0.0 build 4195-50