Remotes

[Charlottepickle]

I have a Roku remote that keeps buzzing and when I put in fresh batteries, it says I have 14% or even 0% battery and is making a high pitched buzzing sound.  It's constant.

[RokuJharra-Q]

Hi @Charlottepickle,

We appreciate your first post here in the Roku Community!

Thank you for letting us know about this issue. We would like to gather some information to better assist you. To start with, could you please provide the following information:

1. What model is your Roku remote?
2. Which Roku device is paired with this remote?
3. Was this remote purchased separately, or did it come with the device?
4. When did the issue occur?
5. What troubleshooting have you tried so far?

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[Charlottepickle]

The remote is RC-AL4 and came with the Roku.  It started a few weeks ago.  The Roku is an ultra LT.  I tried replacing the batteries and removing them for a period and putting them back. Repairing.  

[RokuJharra-Q]

Thank you for your response, @Charlottepickle.

I just wanted to let you know that we've sent you a private message to offer further assistance. Please take a moment to check your email inbox.

Thanks so much, and we're looking forward to hearing back from you!

Regards,

Jharra