Hello! @WJC13,
We're thrilled to have you join us here in the Roku Community!
Thank you for reaching out to us regarding your Roku remote's headphone mode issue. We are glad to assist you.
- Is this the original headset that comes with Roku Ultra?
- Have you encountered this issue before? If not, when did it start?
- Can you please let me know what steps you have taken so far to troubleshoot and fix the issue?
Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
