Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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louis22
Level 7

HELP!! Roku remote app keeps disconnecting

So I have a Roku Hisense tv. And I like to listen to tv to fall asleep but my lady doesn’t. So I downloaded the Roku remote app on my phone because it has a headphone option. So I can watch my tv with headphones. However the app keeps disconnecting from the tv saying my device has fallen asleep. The tv is not asleep and is fully awake and has a show playing. It’s highly frustrating. Any suggestions would be appreciated. Because I don’t know another way to use my wireless headphones with the tv other than this app:

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Re: HELP!! Roku remote app keeps disconnecting

Try going into your settings and go to app settings and find the app. Then make sure the battery optimization is turned off.