I’ve been a longtime Roku user but recently refreshed 2 of my players. I bought 2 Express 4K+ devices, one from Target and the other from Amazon within a 2 or 3 day period. Interestingly they came with different remotes. One has an RC833 (Amazon) and the other has an RC786 (Target).
They seem to behave slightly differently, on the one from Target I plugged in, was never asked about my TV brand, and volume/power/etc worked right away using CEC (Can confirm I can change volume without remote pointed anywhere near the TV). On the one from Amazon, during initial setup it asked me to confirm my TV brand of LG and then had me do the mute test to make sure it had the right IR stuff setup. This device does require me to point the remote at the TV for volume/mute to work, meaning it’s using IR for the TV instead of CEC, however it does correctly switch inputs automatically and power on which means CEC is working for some things.
Any idea why these two exact same devices purchased at almost the exact same time came with completely different remotes and seem to be behaving slightly differently? The remotes have the same button layout, but the 833 is all matte black plastic on the lower front of it whereas the 786 has the shiny area where you’d expect IR sensors to be able to transmit through. Ironically the 833 is the one using IR for TV volume and the 786 is the one all using CEC.